the small print — Terms &
Privacy

About Us

The Clubhouse is a mat Pilates business operated by Maisie Kell-Stone, based in Newcastle upon Tyne. We offer weekly classes across Heaton, Ponteland and Tynemouth, as well as seasonal beach classes and instructor training through The Clubhouse Academy.

By booking a class, purchasing a class pack or subscription, or registering for any programme, you agree to the terms set out on this page.

Bookings

All classes must be booked and paid for in advance through our booking system (Acuity Scheduling). Spaces are limited and are allocated on a first-come, first-served basis. A booking is only confirmed once payment has been received.

Drop-in bookings must be made before the class starts. We reserve the right to refuse entry if a class is fully booked.

Cancellations & Refunds

If you cancel within the required notice period, your class credit will be returned to your account for future use. We do not offer cash refunds on individual class bookings.

In the event that we cancel a class, you will receive a full credit to your account. We will give as much notice as possible in the event of a cancellation.

Class Packs & Subscriptions

• 4-class packs and 6-class packs are valid for 45 days from the date of purchase. Credits cannot be extended or transferred.
• Monthly unlimited subscriptions are billed on a recurring basis. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• Class packs and subscriptions are non-transferable and non-refundable once purchased.
• Beach Pilates classes operate on a pay-what-you-feel basis and are not included in class packs or subscriptions unless otherwise stated.

Training Courses & CPD Workshops

Once payment has been made, your place on the course or workshop is confirmed and the purchase is final. We are unable to offer refunds or transfers to a different course date once a booking has been made.

If you are unable to attend, your place cannot be transferred to another person without prior written agreement from The Clubhouse.

In the unlikely event that The Clubhouse cancels or significantly reschedules a course, you will be offered either a full refund or a transfer to an alternative date. We will provide as much notice as possible in these circumstances.

If you have any questions about a course before purchasing, please contact us at contact@theclubhouse.org.uk — we are happy to help you decide if it is the right fit.

Schedule Changes

We reserve the right to change class times, locations, or instructors at any time. We will communicate any changes as promptly as possible via our usual channels. Significant changes that affect existing bookings will be communicated directly.

Photography & Social Media

We may occasionally take photographs or short video clips during classes for use on our website and social media. If you would prefer not to be featured, please let us know before the class begins and we will ensure you are not included.

Participants are asked not to photograph or film other class members without their explicit consent.

Liability

Participation in Pilates and physical exercise carries an inherent risk of injury. By booking a class with The Clubhouse, you acknowledge that you are participating voluntarily and accept responsibility for any risk to your health that may arise.

The Clubhouse and Maisie Kell-Stone accept no liability for any injury, loss, or damage to personal property arising from participation in classes, except where such liability cannot be excluded by law.

It is your responsibility to ensure you are fit to exercise. If you are in any doubt, please consult your GP before attending.

Health Disclosure

You must inform us of any injuries, medical conditions, or circumstances (including pregnancy) that may affect your ability to participate safely before your first class, and update us if anything changes.

If you are pregnant or recently postnatal, please ensure you book into the appropriate class (Mum & Baby or a class where your instructor is informed). Not all classes are suitable at every stage of pregnancy or postnatal recovery.

Mum & Baby Classes

Mum & Baby Pilates is open to postnatal women. Babies are welcome until they begin crawling. You attend with your baby at your own risk; please ensure your baby is safely placed on the mat at all times.

You should have received sign-off from your GP or midwife before resuming exercise postnatally. If you are unsure whether you are ready, please seek medical advice first.

Beach Classes

Beach Pilates takes place outdoors at Longsands Beach, Tynemouth. Classes are weather-dependent and may be cancelled at short notice due to unsafe conditions. Please dress appropriately for the weather and bring your own mat.

Academy Training

Participation in The Clubhouse Academy instructor training programmes is subject to additional terms, which will be provided separately upon registration. All trainees must disclose any health conditions that may affect their participation in practical elements of the programme.

Who We Are

The Clubhouse is operated by Maisie Kell-Stone. For the purposes of data protection law, she is the data controller responsible for your personal information. You can contact her at maisieks@gmail.com.

We take your privacy seriously and will only use your personal information in accordance with this policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018).

What We Collect

When you book a class, purchase a class pack, or sign up to hear from us, we may collect:

• Your name and email address
• Contact details (phone number if provided)
• Health information you voluntarily disclose relevant to your participation
• Booking and payment history (processed via Acuity Scheduling)
• Your email address if you sign up to our mailing list

How We Use Your Information

We use your personal information to:

• Manage your bookings and process payments
• Communicate with you about your classes, cancellations and schedule changes
• Send you news, updates and offers if you have opted in to our mailing list
• Ensure your safety during classes (health information only)
• Comply with our legal obligations

We will never sell your data or share it with third parties for marketing purposes.

Third Parties

We use Acuity Scheduling to manage bookings and payments. When you book a class, your information is processed by Acuity in accordance with their own privacy policy. We recommend reviewing their policy at acuityscheduling.com.

We may also use email marketing tools to manage our mailing list. You can unsubscribe from our emails at any time using the link provided in every email.

How Long We Keep Your Data

We retain your booking and personal information for as long as is necessary to provide our services to you and to comply with our legal obligations. If you would like your data deleted, please contact us and we will action this promptly.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at maisieks@gmail.com. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website is hosted on Squarespace, which may use cookies to improve your browsing experience and for analytics purposes. For more information about how Squarespace uses cookies, please see their privacy policy at squarespace.com.

Changes to This Policy

We may update this page from time to time. Any changes will be posted here with an updated date. We encourage you to check back periodically.